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Business Topics |
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Fair trading
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Customer service in your state or territory
Useful guides, information or resources in your state or territory on customer service.
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Dispute resolution in your state or territory
Useful guides, information or resources in your state or territory on dispute resolution.
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Fair trading laws in your state or territory
Useful guides, information or resources in your state or territory on fair trading laws.
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Product safety in your state or territory
Useful guides, information or resources in your state or territory on product safety.
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Retail leasing in your state or territory
Useful guides, information and resources in your state or territory on retail leasing.
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Warranties and refunds in your state or territory
Useful guides, information or resources in your state or territory on warranties and refunds.
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Fair trading laws
In Australia federal and state laws protect you, your business and your customers from unfair trading practices.
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Complying with the Trade Practices Act
The Trade Practices Act (TPA) applies to just about every aspect of a business - for example, advertising, price setting, and transactions with other businesses or consumers.
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Codes of Practice
Codes of Practice set out specific standards of conduct for an industry in relation to its customers. They are guidelines for fair dealing between you and your customers.
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Customer service
Good customer service is essential to the continuing success of your business.
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Dispute resolution
In every small business problems can arise from time to time between businesses, their customers, suppliers, partners and employees.
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Product safety & standards
If you are a supplier or manufacturer you have an obligation to ensure that you market only safe products.
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Product recalls
If a product is defective or unsafe, or likely to cause damage or injury in any way, it should be recalled as soon as possible.
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Labelling
Labels are used by businesses to convey information about products, to promote features of products that may be attractive to the consumer, or to describe contents that the consumer can't see.
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Retail leasing
A lease is a legally binding contract between you and a landlord. It allows you to occupy a shop or premises.
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Warranties & refunds
You must make certain that the goods you sell fulfil certain conditions and warranties which are implied under the Trade Practices Act.
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Collective bargaining
The collective bargaining process allows two or more competing businesses to negotiate a deal for the sale or purchase of products or services with a common customer or supplier.
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Fair trading
In Australia federal and state laws protect you, your business and your customers from unfair trading practices. These laws, together with industry codes of practice, help to ensure that your business operates fairly and competitively and that all consumers are adequately informed and protected.
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